Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly delayed. If so, we will notify you.

Shipping & Delivery Times

We work with trusted global fulfillment partners to deliver your order as efficiently as possible.

United States
Estimated delivery time: 7–15 business days

International Orders
Estimated delivery time: 10–20 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method
or
We offer free shipping on qualifying orders (if you choose to enable this)
Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please allow 2–5 business days for tracking information to update.

Delays

Shipping delays may occur due to:

High order volume
Customs processing
Carrier issues
Public holidays

We appreciate your patience and understanding in these situations.

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at:
ElaraEnergy.Shop@gmail.com

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier.

If your tracking shows “delivered” but you have not received your package:

Contact your local carrier first
Then contact us for assistance
Customs, Duties & Taxes

For international orders, customers may be responsible for customs duties, import taxes, or other fees required by their country.

These charges are not included in your order and are determined by local customs authorities.

Contact Us

If you have any questions about your order or shipping, feel free to contact us:

ElaraEnergy.Shop@gmail.com