Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition you received it
Unworn or unused
With tags attached
In its original packaging
With proof of purchase
How to Start a Return

To start a return, contact us at:
ElaraEnergy.Shop@gmail.com

If your return is accepted, we will provide:

Return instructions
Return shipping details

Items sent back without first requesting a return will not be accepted.

Return Address

Return shipping address will be provided after your return request is approved.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care items (beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
Exchanges

The fastest way to get the item you want is to return your original item. Once your return is accepted, you can place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

Banks and credit card companies may take additional time to process the refund

If more than 15 business days have passed since approval, contact us at:
ElaraEnergy.Shop@gmail.com

European Union Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible:

Item must be unused
In original packaging
With proof of purchase